Play Smart. Stay in Control.

1. Our Commitment to Responsible Gaming

At wbaji, responsible gaming is not a regulatory checkbox — it is a core principle that underpins everything we do. We believe that online cricket betting and casino entertainment should be a source of enjoyment, not financial stress or personal harm. For the vast majority of players in Bangladesh who visit wbaji to follow BPL match-day action or spin the reels on their favourite slots, gambling remains exactly that: a fun, recreational activity. For a smaller number of individuals, however, gambling can become problematic. Our role is to provide every player with the information, tools, and support they need to make informed decisions about how they play.

wbaji operates a zero-tolerance policy toward underage gambling. We enforce strict age verification at registration and at the point of withdrawal. We also invest continuously in technology that detects unusual betting patterns, excessive session lengths, and rapid deposit cycles — behavioural signals that may indicate a player is at risk. Where our systems flag concern, our player protection team will reach out proactively.

2. 18+ Age Restriction

During the registration process, every applicant is required to confirm that they are aged 18 or older. wbaji carries out Know Your Customer (KYC) identity verification — including review of a National Identity Card (NID), passport, or birth certificate — to confirm that this declaration is accurate. Accounts where age cannot be verified to our satisfaction will be suspended pending the provision of satisfactory documentation.

If you share a device with younger family members, we strongly encourage you to keep your wbaji login credentials strictly private, log out of the platform after every session, and consider activating a device-level screen time or parental control feature to prevent minors from accessing gambling websites. Bangladesh's mobile internet ecosystem — including devices used for bKash and Nagad transactions — should be protected with a secure screen lock when gambling apps are installed.

3. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following behavioural warning signs are commonly associated with gambling harm. If you recognise several of these patterns in your own behaviour — or in the behaviour of someone close to you — it is important to seek support promptly.

Experiencing one or two of these signs occasionally does not necessarily indicate a serious problem, but a consistent pattern across multiple signs is a strong signal that your relationship with gambling deserves closer attention. wbaji's support team is non-judgmental and ready to discuss your options confidentially.

4. Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available because they prevent overspending at the source — before a bet is placed. wbaji allows every account holder to set a maximum deposit threshold on a daily, weekly, or monthly cycle. Once the limit is reached within the chosen period, no further deposits will be processed until the period resets.

How to Set a Deposit Limit

To activate or adjust a deposit limit on your wbaji account, contact our support team at [email protected] with the subject line "Deposit Limit Request". Please include your registered username, the limit amount in Bangladeshi Taka (৳), and the cycle you prefer (daily, weekly, or monthly). Our team will apply the limit to your account and confirm via return email.

Limit Reduction vs. Limit Increase

Reducing a limit takes effect immediately. If you set your weekly deposit limit from ৳10,000 down to ৳5,000, the lower threshold applies from the moment we confirm the change. Increasing a limit is subject to a 7-day cooling-off period from the date of your request. This delay is intentional — it gives you time to reconsider, and it ensures that a limit increase made impulsively during a period of chasing losses cannot be acted on immediately.

5. Time-Out Feature

A time-out is a short, temporary suspension of your wbaji account. It is ideal for players who feel they need a brief break but do not want to commit to a longer self-exclusion period. During a time-out, you will not be able to log in, place bets, or access any games. Any pending bets placed before the time-out began will be settled normally in accordance with our standard terms.

Available Time-Out Durations

• 24 hours — a one-day pause to reset after an intense session
• 48 hours — a weekend break when you want to step back for a couple of days
• 7 days — a full week away from the platform
• 30 days — a month-long break to reassess your habits with distance

To activate a time-out, email [email protected] with the subject line "Time-Out Request" and specify your preferred duration. Time-outs are processed within one hour during business hours. Once a time-out is active, it cannot be shortened or cancelled — you must wait for the full period to elapse. This is by design: the value of a time-out lies in creating a genuine pause, not a nominal one.

6. Self-Exclusion

Self-exclusion is the most robust responsible gaming tool wbaji offers. It is designed for players who recognise that gambling is causing harm and who want a firm, enforced barrier between themselves and the platform for an extended period. Unlike a time-out, a self-exclusion cannot be reversed within the chosen period under any circumstances.

Self-Exclusion Periods

• 6 months
• 1 year
• 2 years
• Permanent (account closed, data retained only as required by law)

What Happens During Self-Exclusion

Once a self-exclusion is confirmed, wbaji will immediately block access to your account. Any remaining withdrawable balance will be returned to your nominated payment method (bKash, Nagad, Rocket, or bank account) within 5 working days after identity verification. All marketing communications will cease permanently. If you attempt to open a new wbaji account during a self-exclusion period, any such account will be closed and any deposits refunded upon detection.

How to Request Self-Exclusion

Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username, email address, and preferred exclusion period. Our player protection team will process your request as a priority and confirm activation within one hour. You do not need to provide a reason — the request will be honoured immediately and without question.

7. Support Resources

If you feel that gambling has become a problem — for yourself or for someone you care about — professional help is available. wbaji actively encourages players to seek external support and we can provide referral information on request. The following types of organisations offer confidential assistance:

8. Tips for Safe Play

The majority of wbaji players in Bangladesh — from Dhaka and Chittagong to Sylhet and Khulna — enjoy cricket betting and casino games as a form of entertainment without ever experiencing harm. The following practical habits are recommended to every player regardless of experience level:

• Set a budget before you play and treat it as the total entertainment cost — exactly as you would a cinema ticket or a restaurant meal. Once the budget is spent, the session ends.
• Never gamble with money you cannot afford to lose. Do not use funds earmarked for rent, utility bills, bKash repayments, or family expenses.
• Take regular breaks. Step away from the screen every 30-60 minutes. Long, unbroken sessions impair judgement and increase the risk of chasing losses.
• Do not gamble when upset, stressed, or under the influence of alcohol. Emotional states compromise rational decision-making and are strongly associated with problem gambling episodes.
• Keep gambling separate from your social identity. Avoid pressure from peers to bet on particular outcomes or stake amounts beyond your comfort zone.
• Use wbaji's tools proactively, not reactively. Setting deposit limits and session reminders before you feel you need them is far more effective than trying to activate them in the middle of a losing run.
• Be honest with yourself. If you find yourself minimising how much time or money you are spending on gambling when thinking about it or discussing it with others, that is a signal worth taking seriously.
• Talk to someone. Whether it is a trusted friend, a family member, or a professional counsellor, speaking openly about your gambling habits reduces the isolation that often allows problems to deepen unnoticed.

Last Updated: 1 January 2026  |  Version: 2026.1  |  Language: English  |  Platform: wbaji.app